Covenant Collaborative
Consulting and Training, LLC
 

Grievance Policies and Procedures

I. Introduction

The Next Generation Media Internship Program (hereafter referred to as the "Program") is committed to providing a professional and supportive environment for all participants in its Pre-Vocational services. This document outlines the grievance policies and procedures intended to address any complaints or concerns raised by participants.

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II. Purpose of Grievance Policy

The purpose of this grievance policy is to ensure that all grievances are resolved fairly, promptly, and in a manner that fosters positive dialogue. This policy provides a clear pathway for participants to express concerns, ensuring that those concerns are addressed and remedied when appropriate.

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III. Scope

This policy applies to all participants in the Program, including interns, mentors, contractors, and involved staff members.

 

IV. Grievance Guidelines

1. Grounds for Grievance:

   • Discrimination based on race, color, national origin, sex, disability, or age.

   • Harassment or bullying in any form.

   • Violation of participant rights or Program policies.

   • Unsatisfactory mentorship or supervision.

   • Any issues regarding the quality of the virtual work experience.

2. Confidentiality:

   • All grievances will be handled confidentially. Personal information will only be shared with personnel directly involved in the grievance resolution.

3. No Retaliation:

   • Participants will not face adverse consequences for filing a grievance in good faith.

 

V. Grievance Procedures

1. Informal Resolution:

   • Participants are encouraged to first attempt to resolve the issue informally by discussing it directly with the involved party (e.g., mentor, supervisor, or Program coordinator).

2. Formal Grievance Submission:

   • If informal resolution is not satisfactory, participants should proceed with a formal grievance.

   • The participant must complete a Grievance Form (available through the Program’s online resources) that includes:

     • Participant’s name and contact information.

     • Date of the grievance.

     • Detailed description of the grievance, including relevant dates and individuals involved.

     • Description of any attempts made at informal resolution.

3. Submission Process:

   • The completed Grievance Form should be submitted electronically to the Program’s Grievance Officer at [enroll@workremotefirst.com].

   • Grievances should be submitted within 30 calendar days of the incident or issue.

4. Review Process:

   • Upon receipt of a formal grievance, the Grievance Officer will acknowledge receipt within 5 working days.

   • The Grievance Officer will conduct an investigation, which may include interviews with the involved parties and a review of relevant documentation.

   • The Officer will have 15 working days to complete the investigation.

5. Resolution:

   • After the investigation, a written response will be provided to the grievant within 10 working days, outlining the findings and any actions taken or recommended.

   • If the participant believes the grievance has not been adequately resolved, they may appeal the decision to the Program Director within 10 working days of receiving the response.

6. Appeal Process:

   • Appeals must be in writing to the Program Director and should include all relevant details and grounds for the appeal.

   • The Program Director will review the grievance and response and may choose to conduct their inquiry. A final decision will be communicated to the participant within 15 working days of receiving the appeal.

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Refund Policy

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I. Introduction

This refund policy outlines the circumstances under which participants may request refunds for costs associated with the The Next Generation Media Internship Program.

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II. Scope

This policy applies to all fees or payments made by participants for the Program, including registration fees, materials, or any additional services rendered.

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III. Refund Guidelines

1. Non-Refundable Fees:

   • Application and registration fees are non-refundable once the participant has been accepted into the Program.

2. Refund Eligibility:

   • Participants may request a refund for the following reasons:

     • The Program is canceled by The Next Generation Media Internship Program.

     • A participant is unable to continue due to a medical emergency, supported by documentation.

     • Misrepresentation of the Program or services provided.

3. Requesting a Refund:

   • To request a refund, participants must submit a Refund Request Form (available through the Program’s online resources) that includes:

     • Participant’s name and contact information.

     • Date of the request.

     • Reason for the refund request with supporting documentation, if applicable.

4. Submission Process:

   • The completed Refund Request Form should be submitted electronically to the Program’s Finance Officer at [enroll@workremotefirst.com].

   • Refund requests must be made within 30 days of the program cancellation or the incident necessitating a 

   • review process​

5. Review Process:

   • Upon receipt of a refund request, the Finance Officer will acknowledge the request within 5 working days.

   • The request will be reviewed to ensure adherence to the refund policy and to evaluate the documentation provided.

   • The Finance Officer will process the request and issue a decision regarding the refund within 15 working days.

6. Refund Processing:

   • If a refund is approved, it will be processed through the original payment method used at the time of registration (e.g., credit card, bank transfer).

   • The participant will receive a notification via email confirming the approval of the refund and outlining the estimated timeframe for processing.

7. Denial of Refund:

   • If the refund request is denied, the Finance Officer will provide a written explanation detailing the reasons for the denial. Participants may appeal the denial by submitting a written appeal to the Program Director within 10 working days of receiving the denial notice.

8. Appeal Process:

   • Appeals regarding denied refund requests should include:

     • Participant’s name and contact information.

     • A copy of the original Refund Request Form, along with the denial notification.

     • Any additional documentation that supports the appeal.

   • The Program Director will review the appeal and issue a final determination within 15 working days. The decision made by the Program Director is considered final.

 

VI. Conclusion

The Next Generation Media Internship Program aims to create an environment where participants feel their concerns can be voiced respectfully and resolved satisfactorily. This grievance and refund policy establishes clear channels for addressing any issues that arise and ensures that participants have access to a structured process for resolution.

 

VII. Policy Review

This policy will be reviewed annually or as needed, in response to participant feedback or changes in relevant laws and regulations. Feedback regarding the grievance and refund policy is welcomed and encouraged to improve the Program's services.

 

By establishing these policies and procedures, The Next Generation Media Internship Program reaffirms its commitment to maintaining a supportive and equitable environment for all participants engaged in its remote/virtual work experiences, ensuring compliance with relevant standards and regulations, including those set out in 20 CFR Section 678.430 for eligible Title I WIOA participants.